State Farm® Insurance Agent Jeff Thummel

"Allison was very helpful in getting the quote for the car insurance so quickly."

"I had a great experience after being contacted by State farm. Victoria and others there sent the forms very quickly and answered the phone and helped with all my issues of the transfer from one company to another. I had looked at several companies and they offered me a significant reduction in what the others did and the customer service was way better than the others as well!"

"Alison was great and got everything done for us. Very thorough too."

"I definitely had a fantastic experience today.
Alison is a very experience lady and she made my phone call so pleasant. Thank you so much Alison"

"Allison was absolutely Fabulous. I did and online auto quote and contacted State Farm to confirm the change. Allison had me renewed, paid and cancelled my previous insurance in no time. Highly recommend."

"Thank you so much Alison for helping me today and being like a friend I appreciate it and know i will be fine . And. Thank Jeff ."

"Extremely helpful and very informative they helped me save$540. On my new auto insurance.Very friendly people to deal with."

"Great experience getting new car insurance through State Farm. David Staples was very helpful and efficient in getting me a quote. I had follow-up questions and he quickly answered.

Would (and already have) recommend!"

"Kazmeir was a real sweet and very helpful State farm representative for you guys. I was very impressed with her knowledge and she saved me a lot of money on insurance. She was very thorough and even though I didn't understand some things, she was very patient with me and actually explain them so that I did understand them after she was done."

"She was a good person and very respectful"

"Marla was so helpful. She is kind and friendly . She made my changes so easy ."

"Great customer service extremely helpful"

"Kylie is the greatest. Couldn’t of been of more help"

"I normally don’t leave Google reviews, but I could not pass on my experience with this specific State Farm agency. I’m not a fan of shopping for car insurance but one night I decided to. I plugged in my information and by the next morning there was a quote in my inbox. This specific State Farm agency was so quick, efficient and professional that to be honest I never reached out to another agency. Not only did they beat my current Insurance agent but they were able to send me a one page quote with everything I requested, and let me know exactly how much I will be paying monthly with the six month premium attached, I repeat the NEXT MORNING!!! When I followed up with the agency, I spoke to a live person by the name of Kazmeir Savannah. She is not your typical insurance agent, it was like I was speaking to a friend that I knew for years. She customized a policy to suit my needs and after one or two tweaks we were done. I’m not just saying this, but this was literally the easiest transfer to a new insurance policy that I have ever experienced. From start to finish with Jeff initially responding and Kazmeir taking the lead and building the relationship, it was an extraordinary experience! For anybody who’s on the fence about car insurance this is your place! Thank you, Jeff and Kazmeir for all your help and for making my life a lot easier. I look forward to working with your Agency for years to come. Not all State Farm agencies offer the efficiency that this one has. I would definitely give it FIVE STARS!!!"

"Alison is very personable and helpful."

"Kaz was great, very informative and clearly explained all details of my policy"

"I made a great a great decision moving my business to this organization. Marla was the representative that helped me see the positive in this decision. She answered all my questions and soothed all my concerns. She helped me make my decision in great competence."

"Looking forward to a long relationship. Thanks for all you do"

"Very easy to work with and easy to set up"

"I just called State Farm to get a comparative auto quote from my current company, Progressive, and they saved me $2,200 a year! Marla was extremely helpful and explained how I was paying more than I should have been paying, and got me all set up with a new State Farm policy. Made my day! I cannot recommend Jeff Thummel Insurance Agency enough!"

"Allison was amazing she worked with me to get insurance for my boyfriend provide the best rates and got him started immediately she also looked up rates for myself and I will be calling to change my insurance thank you so much Allison"

"Very much on top of things, good follow through . Easy to work with!!"

"Great service simple easy
Allison was very helpful"

"Very Professional made the experience easy Would not hesitate to refer others Marla James was perfect"

"My experience with this State Farm agency revealed a clear pattern of unprofessional behavior and zero accountability.

This State Farm agency has been the most unprofessional insurance office I have ever dealt with. I contacted them on two separate occasions — once after my car was hit while I was stopped at a light, and again regarding my homeowners policy being non‑renewed based on four claims that did not exist. I had only two, and I was trying to understand how false information ended up tied to a policy State Farm underwrote.

Instead of helping, the office manager repeatedly inserted himself into both issues unannounced, used a dismissive, superior tone, and blocked me from continuing to speak with the staff member who normally handles my homeowners insurance. On both occasions, he took over the conversation, set conditions, and then abandoned the issue entirely with no follow‑through.

One example: he refused to discuss my homeowners non‑renewal until I obtained a letter confirming I was not in litigation with the prior insurer — something I had already verbally assured him of. I still went out of my way to get the letter, sent it directly to him, and confirmed the office received it. After that, I received no call, no email, no acknowledgment, and no assistance. That time could have been spent finding an agency willing to help.

Their public response claims my requests were “not feasible” and that they made “consistent efforts.” That is not accurate. I was asking for help understanding a false claim count and assistance obtaining inspection reports tied to a State Farm‑underwritten policy. Being told they “couldn’t access” State Farm’s own records while I was trying to secure new coverage was unreasonable and left me without critical documents.

Their reply also brings up my auto accident, which has nothing to do with the issue. The problem was the tone, not the claim process. Explaining basic facts to me as if I didn’t understand — when I was rear‑ended at a stoplight — was unnecessary and unprofessional.

This office created delays, wasted my time, and provided zero meaningful support while I was facing the loss of my homeowners insurance. The pattern is clear: unannounced interference, a dismissive and superior tone, false conditions, no follow‑through, blocking communication, and no accountability.

With so many insurance options available, customers deserve better.
I strongly recommend looking elsewhere.

UPDATE: The business’s reply contains several inaccuracies and does not address the issues I actually raised. Their response reframes the situation as if the problem were claims handling, when the real issue was the office’s conduct, tone, and lack of follow‑through. The reply also omits key facts, including the delays created by their own conditions and the absence of any assistance after I provided the documentation they requested. My experience stands as described."